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Overview
General
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Security
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Account
Buying & Selling
Depositing & Withdrawing
Legal
Frequently Asked Questions
Payment-Methods (€ in/out)
Levels & Limits
My Two-Factor Authentication (2FA) is not working, why not?
What are Coinmerce Coins?
I have made a withdrawal, where can I find the transaction ID?
General
15 Articles
Supported countries
Payment-Methods (€ in/out)
What is Coinmerce?
What are the opening hours?
How do I stay updated on the latest Coinmerce news?
What is the minimum age for trading?
Bank details
What is the Chamber of Commerce number?
How does the referral program work?
Why would I choose Coinmerce?
Do I receive airdrops?
Does Coinmerce support token swaps?
Coinmerce hard fork policy
Do I receive staking rewards?
What is the sentiment label?
Payments
3 Articles
What are Coinmerce Coins?
What is the minimum order value?
Is it possible cancel a buy or sell order?
Prices
4 Articles
How are the prices determined?
What are the fees for trading?
What are the fees for withdrawing cryptocurrency?
What are the fees for depositing cryptocurrency?
Security
14 Articles
How do I secure my account?
Are my funds secured?
I forgot my password
How do I create a strong password?
How do I change my password?
What is Two-Factor Authentication (2FA)?
How do I enable Two-Factor Authentication (2FA)?
I lost access to my Two-Factor Authentication (2FA), what can I do?
My Two-Factor Authentication (2FA) is not working, why not?
How do I reconfigure the Two-Factor Authentication (2FA) with the secret key?
How do I recognize the offical Coinmerce website?
I received an email about Coinmerce but suspect phishing, what should I do?
I received an email to change my password but did not request this, what should I do?
Is Coinmerce under the supervision of a regulator?
Verification
7 Articles
Levels & Limits
Why can I only verify my bank account with SEPA/Bank transfer or iDEAL?
How do I verify my bank account with iDEAL?
How do I verify my bank account with SEPA?
Why should I link my bank account?
Why has my Level 1 verification been rejected?
Why has my Level 2 verification been rejected?
Account
6 Articles
How do I create an account?
I did not receive the email to confirm my account registration?
How can I change my email address?
How can I delete my account?
Can I register an account for someone else?
Cooldown period
Buying & Selling
7 Articles
How do I purchase cryptocurrency
When will I receive my order?
How do I sell my cryptocurrencies?
How can I sell cryptocurrency from an external wallet?
How do I purchase Coinmerce Coins?
How do I sell Coinmerce Coins?
Over-The-Counter (OTC) trading
Depositing & Withdrawing
10 Articles
Didn't receive my cryptocurrency withdrawal?
How long does it take to withdraw a cryptocurrency?
I have made a withdrawal, where can I find the transaction ID?
Why can't I withdraw my cryptocurrencies?
What cryptocurrencies are available to deposit?
How do I deposit a cryptocurrency?
What is a tag / memo / note?
What is the difference between a deposit and withdrawal?
Deposit with bunq
Use Revolut to deposit
Legal
2 Articles
Terms and Conditions
Privacy Policy
