• Coinmerce.io
  • Coinmerce.io
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Frequently Asked Questions

  • What is Coinmerce?
  • Levels & Limits
  • How do I apply for a PRO account?
  • What are Coinmerce credits?
  • How do I verify an external wallet?

Categories

General
Payments
Transferservice
Prices
Security
Verification
Bots
Staking
Earn
Account
Buying & Selling
Depositing & Withdrawing
Legal
Fraud

General

See all 19
  • What is Coinmerce?

  • What are the opening hours?

  • How do I stay up to date with the latest Coinmerce developments?

  • What is the minimum age to trade on Coinmerce?

Payments

See all 8
  • What are Coinmerce credits?

  • How to Buy Coinmerce Credits?

  • What is the minimum order value?

  • Is it possible to cancel an order?

Transferservice

See all 12
  • My Binance account becomes a Coinmerce account; how does this work?

  • Does Coinmerce have the same products and cryptocurrencies as Binance?

  • Why can't I buy crypto with iDeal anymore?

  • What happens to my funds?

Security

See all 10
  • How do I secure my account?

  • Are my funds secured?

  • I forgot my password

  • How do I change my password?

Prices

See all 1
  • What are the fees on Coinmerce?

Verification

See all 8
  • Levels & Limits

  • How can I verify my bank account?

  • Why do I need to link my bank account?

  • Why has my bank verification been rejected?

Account

See all 23
  • How do I create an account?

  • I have not completed registration, how can I proceed?

  • Why do I get a message that my password is incorrect?

  • I did not receive an email to complete my registration?

Buying & Selling

See all 8
  • How do I buy cryptocurrencies?

  • How do I sell my cryptocurrencies?

  • How to Buy/Sell Coinmerce Credits?

  • When will I receive my order?

Depositing & Withdrawing

See all 9
  • How do I deposit a cryptocurrency?

  • How do I withdraw a cryptocurrency?

  • How do I verify an external wallet?

  • What is a Tag/Memo/Note?

Staking

See all 18
  • What is staking?

  • Which cryptocurrency can I stake?

  • How do I stop staking?

  • Can I buy additional coins when I am already staking?

Bots

See all 19
  • What is a bot?

  • How can I use a bot?

  • What are the limits of using bots?

  • How can I stop a bot?

Earn

See all 19
  • What is Earn?

  • Which cryptocurrencies can I use to activate Earn?

  • How do I stop Earn?

  • Can I buy more of the same cryptocurrency for which I have activated Earn?

Legal

See all 2
  • Terms and Conditions

  • Privacy Policy

Fraud

See all 7
  • Fraud

  • Can I trust Coinmerce?

  • What does Coinmerce do to prevent fraud?

  • Someone has told me that they represent Coinmerce or have a partnership with Coinmerce? Can I believe them?

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Coinmerce.io
Monday - Friday
09:00 - 17:00
KvK / CoC 70036969
[email protected]
Beechavenue 140
1119 PR Schiphol-Rijk
The Netherlands