How do I file a complaint?

You‘re not happy with us

Please send a message to our Customer Support ([email protected]) and mention what you are not happy with. Our colleagues will do everything they can to help you. Has your complaint not been resolved to your satisfaction? Please ask our Customer Support colleague to forward your messages to the Compliance department.

In order for your complaint to be dealt with as quickly as possible, please provide the following details:
- name
- address
- e-mail address
- description of your complaint
- what solution you propose yourself

Our Support or Compliance department will contact you as soon as possible, to request additional information or to discuss a solution.