How do I create an account?
I have not completed registration, how can I proceed?
Why do I get a message that my password is incorrect?
I did not receive an email to complete my registration?
How do I change my email address?
How do I change my bank account / IBAN?
How can I change my date of birth?
How do I change my phone number?
How do I change my place of residence?
Can I change the language in my account?
How do I delete my account?
I want to change my password, how do I do that?
I want to change my PIN from the app, how do I do that?
Can I reopen my account?
Can I create a second account?
Why is my account blocked?
What is a cooldown period?
Can I use my account outside Europe?
I have just opened an account, why can‘t I send crypto to my external wallet?
Can I create an account for someone else?
Can I transfer my account to another person?
Why is my IP address blocked?
What is the retention period when my account is closed?

I have not completed registration, how can I proceed?

To complete your registration, log in on Coinmerce and go to your account.

Website:
You can complete your verification by login in to your account and hovering over your profile image in the top right corner of the page. Here you can click on "Account level". Now you can complete the account verification depending on how far the verification process has progressed.

Application:
You can complete your verification by login in to your account and clicking on "Account" in the bottom right. Here you can click on "Account level". Now you can complete the account verification depending on how far the verification process has progressed.

I have not completed registration, how can I proceed?

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