How do I create an account?
I have not completed registration, how can I proceed?
Why do I get a message that my password is incorrect?
I did not receive an email to complete my registration?
How do I change my email address?
How do I change my bank account / IBAN?
How can I change my date of birth?
How do I change my phone number?
How do I change my place of residence?
Can I change the language in my account?
How do I delete my account?
I want to change my password, how do I do that?
I want to change my PIN from the app, how do I do that?
Can I reopen my account?
Can I create a second account?
Why is my account blocked?
What is a cooldown period?
Can I use my account outside Europe?
I have just opened an account, why can‘t I send crypto to my external wallet?
Can I create an account for someone else?
Can I transfer my account to another person?
Why is my IP address blocked?
What is the retention period when my account is closed?

I have not completed registration, how can I proceed?

Login to your account and go to my account, then go to 'Account level'. Here you can complete the account verification depending on how far the verification process has progressed.

I have not completed registration, how can I proceed?

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