How do I create an account?
I have not completed registration, how can I proceed?
Why do I get a message that my password is incorrect?
I did not receive an email to complete my registration?
How do I change my email address?
How do I change my bank account / IBAN?
How can I change my date of birth?
How do I change my phone number?
How do I change my place of residence?
Can I change the language in my account?
How do I delete my account?
I want to change my password, how do I do that?
I want to change my PIN from the app, how do I do that?
Can I reopen my account?
Can I create a second account?
Why is my account blocked?
What is a cooldown period?
Can I use my account outside Europe?
I have just opened an account, why can‘t I send crypto to my external wallet?
Can I create an account for someone else?
Can I transfer my account to another person?
Why is my IP address blocked?
What is the retention period when my account is closed?

What is a cooldown period?

A cooldown period of 24 hours applies to new users. This period means that users can buy and sell crypto. However, sending crypto to an external wallet is not available during this period.

What is a cooldown period?

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