Why has my ID verification been rejected?

To ensure your verification process goes smoothly on Coinmerce, follow these guidelines for submitting your identification documents and participating in the verification video:

Document Submission Guidelines

Use a Photo, Not a Scan:
Do not use a scanned document. Instead, take a clear photo of your passport, ID card, or driving license.
​
​Clarity and Legibility:
Ensure that the entire document is clearly visible and all details are legible in the photo.
​
​Validity:
Make sure the document you are submitting is still valid and not expired.

Video Verification Guidelines

​
​Look into the Camera:
During the verification video, look directly into the camera.
​
​Face Visibility:
Ensure your entire face is clearly visible in the video. Good lighting can help make sure your face is not obscured.
​
​Document Validity:
Confirm that the document you present during the video is still valid.