How do I contact the support team?

You can contact the support department in the following ways:
- Live Chat
- Email
- Phone on working days from 9.00 am - 5.00 pm
NL 097010286028
DE en EN +3197010286028

Note: Coinmerce support will never ask you to share your password or 2-factor authentication code, or request you to install external login software on your computer.

Live chat
You can find our live chat in the lower-right corner of every page of our website. When you click on the icon, the live chat will open.

You can send an email to [email protected]. For us to answer your question in the best and quickest way possible, please:
- Submit the query using the email address you have used to register on Coinmerce.
- Provide as many details as possible about your question or problem.
- Possibly include a screenshot of the page or transaction you have a question about.

If you wish to contact us by phone, you can reach us on our phone number on working days from 9.00 am - 5 pm
NL +3107010286028
DE and EN +317010286028