How do I contact the support team?
You can contact the support department in the following ways:
- Live Chat on working days from 09:00 to 22:00 and in weekends from 09:00 to 17:00.
-
Email
- Phone on working days from 9.00 am - 5.00 pm
Note: Coinmerce support will
never ask you to share your password, device verification code or
2-factor authentication code, or request you to install external login software on your computer.
Live chat
You can find our live chat in the lower-right corner of every page of our website. When you click on the icon, the live chat will open.
Email
You can send an email to
[email protected]. For us to answer your question in the best and quickest way possible, please:
- Submit the query using the email address you have used to register on Coinmerce.
- Provide as many details as possible about your question or problem.
- If necessary, include a screenshot of the page or transaction you have a question about.
Phone
If you wish to contact us by phone, you can reach us on our phone number on working days from 9:00 to 17:00.
NL +3107010286028
DE and EN +317010286028