• Coinmerce.io
  • Coinmerce.io
  • Give your money a future
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  • How do I create an account?

  • I have not completed registration, how can I proceed?

  • Why do I get a message that my password is incorrect?

  • I did not receive an email to complete my registration?

  • How do I change my email address?

  • How do I change my bank account / IBAN?

  • How can I change my date of birth?

  • How do I change my phone number?

  • How do I change my place of residence?

  • Can I change the language in my account?

  • How do I delete my account?

  • I want to change my password, how do I do that?

  • I want to change my PIN from the app, how do I do that?

  • Can I reopen my account?

  • Can I create a second account?

  • Why is my account blocked?

  • What is a cooldown period?

  • Can I use my account outside Europe?

  • I have just opened an account, why can‘t I send crypto to my external wallet?

  • Can I create an account for someone else?

  • Can I transfer my account to another person?

  • Why is my IP address blocked?

  • What is the retention period when my account is closed?

How do I delete my account?

It is not possible to delete your account yourself. Send an email to our support department, they will delete your account.

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Coinmerce.io
Monday - Friday
09:00 - 17:00
KvK / CoC 70036969
[email protected]
Beechavenue 140
1119 PR Schiphol-Rijk
The Netherlands